KRYGA / SUPPORT
We’re here
Let’s work it out
Get help with connecting, data, and settings.
Tell us what happened and we’ll take a look.
Our team is based in Ukraine. Never send passwords or access keys.
What do I need to connect?
An iPhone running iOS 17 or later, a WordPress store with WooCommerce and HTTPS, and an account authorized to manage the store. Enter the website address in KRYGA and approve access in your secure WordPress window. Basic features do not require a separate KRYGA plugin.
My website does not allow application access
Check WordPress → Users → Profile → Application Passwords. If this section is missing, check your security plugin, hosting restrictions, or WordPress configuration. Allow application passwords and access to the required APIs specifically. Do not disable all website protection. The Connection help page contains the complete technical checklist.
I use a different admin sign-in address
Expand “Different sign-in address” on the connection screen and enter your path, such as /controlhub/. It must belong to the same store.
How do I control data downloading?
The first download shows progress for each resource. You can minimize the window and return to it. Synchronization settings let you pause and resume from the last saved position. Before the first connection, we recommend preparing a verified backup or starting with an isolated staging copy of the website. It is also worth checking your backup before switching to the live store. The first download of products, orders, and other data may temporarily increase hosting load. Data is transferred in batches; for a large store, choose a quieter time.
Why am I not receiving notifications?
Check iPhone Settings → Notifications → KRYGA, Focus mode, and categories in the app’s settings. New order notifications also need active webhooks and an available website. Notifications come from all connected stores; instant review notifications need an additional website integration.
How do I free up iPhone storage?
Open More → Settings → Storage. View usage, choose a photo cache limit, or clear the cache. Photos you need will download again as you use the app. Deleting a store removes its local data.
What should I send support?
Your store address, KRYGA and iOS versions, the time and text of the error, and a short sequence of steps. Hide customer names, addresses, phone numbers, and other private data in screenshots. Do not send passwords or access keys.
Let’s protect your privacy. Hide customer data before sending screenshots. We don’t need administrator passwords, payment information, or access to your hosting.